CPY Studio Tiering and Cleanliness Hierarchy

Active studios

221

Full network

Meet the standard

39 SET members or 59 hours

Need a Coordinator

Step B, blocks everything downstream

Total SET gap

5,818

Members short of the standard

Cleanliness flags

Median NPS 79 across the network

Studio tiering, management staffing

Tiers are set by average daily attendance. Attendance alone determines the tier. The final column is the total SET shortfall carried by that tier.

Tier	Name	Daily attendance	Required management	Studios	SET gap
Tier 1	Flagship	250 or more	1 FT SM + 1 FT SC (40h) + 1 PT SC (25h) + 1 FT MIT	30	638
Tier 2	Large	175 to 249	1 FT SM + 1 FT SC (40h) + 1 PT SC (25h)	66	1,637
Tier 3	Core	125 to 174	1 FT SM + 1 FT SC (40h)	51	1,325
Tier 4	Standard	75 to 124	1 FT SM + 1 PT SC (25h)	47	1,344
Tier 5	Emerging	Under 75	1 FT SM + 1 PT SC (15h)	27	874

Cleaning hierarchy, next step

Every studio must reach 39 SET members or 59 cleaning hours per week. The standard is the same at every tier. Each studio sits at one step, and the steps run in order.

A. Leave alone2

Meets the standard of 39 SET members or 59 cleaning hours per week. No action required.

B. Hire Studio Coordinator42

No Studio Coordinator on payroll. Nothing else in the sequence can start until this role is filled.

C. Evaluate and adjust SET wages39

Has a Studio Coordinator but SET wages sit below the market maximum. Correct pay before pursuing headcount or hours.

D. Adjust SET hours138

Has a Studio Coordinator and wages are already at market. Weekly cleaning hours is the remaining lever.

E. Hire dedicated cleaners0

Reached only after wage and hour adjustments are exhausted, at profitable studios that are still far enough from the standard that hiring alone will not close the gap. No studio has completed steps C and D yet.

Meets the standard of 39 SET members or 59 cleaning hours per week. No action required.

B. Hire Studio Coordinator42

No Studio Coordinator on payroll. Nothing else in the sequence can start until this role is filled.

C. Evaluate and adjust SET wages39

Has a Studio Coordinator but SET wages sit below the market maximum. Correct pay before pursuing headcount or hours.

D. Adjust SET hours138

Has a Studio Coordinator and wages are already at market. Weekly cleaning hours is the remaining lever.

E. Hire dedicated cleaners0

Reached only after wage and hour adjustments are exhausted, and only at studios profitable enough to carry the cost. No studio has completed steps C and D yet.

Every studio plotted: attendance against SET headcount

Each dot is one studio. Horizontal is daily attendance, which sets the tier. Vertical is SET headcount. Color is the current step. Vertical bands are tier thresholds. The dashed line at 39 is the standard. Hover for detail including NPS and cleanliness flags.

A. Leave alone (2)B. Hire Studio Coordinator (42)C. Evaluate and adjust SET wages (39)D. Adjust SET hours (138)Ring marks a likely step E candidate (55)

SET gap by tier

Total members short of the 39 standard, summed across every studio in the tier.

SET gap by next step

Where the shortfall sits against the intervention that unlocks it. Step D holds the majority, which is why hours is the primary lever.

Where the two frameworks intersect

Next step by tier. The Studio Coordinator is the bridge: it is a tier requirement and it is also the gate on every cleaning intervention.

Next step	T1	T2	T3	T4	T5	Total
A. Leave alone	1	1				2
B. Hire Studio Coordinator	1	7	11	15	8	42
C. Evaluate and adjust SET wages	2	13	9	11	4	39
D. Adjust SET hours	26	45	31	21	15	138
E. Hire dedicated cleaners						0

Largest SET gaps in the network

The 30 studios furthest from the standard. The final column shows every action required, not just the first one. 81 studios across the network need two or more actions and 12 need all three. MatFresher is flagged separately because it pairs with a labor intervention rather than replacing one.

Studio	Market	Tier	Daily att	SC	SET	Gap	NPS	MatFresher	Full action sequence
Fresh Pond	Boston	T2	211.8	1	1	38	74	no	D. Adjust hours
Westwood	Los Angeles South	T4	95.7	1	1	38	88	MatFresher	C. Adjust wages D. Adjust hours
Glover Park	Greater DC	T5	52.2	none	1	38	69	no	B. Hire Coordinator D. Adjust hours
DTC	Denver	T5	39	1	1	38	88	no	D. Adjust hours
Broomfield Flatirons	Colorado North	T5	26.7	none	1	38	100	no	B. Hire Coordinator C. Adjust wages D. Adjust hours
La Cumbre	Central Coast	T1	272.1	1	2	37	80	no	D. Adjust hours
Mount Pleasant	Charleston	T2	206.4	none	2	37	46	no	B. Hire Coordinator D. Adjust hours
Winnetka	Chicago Suburbs	T3	148.6	none	2	37	91	no	B. Hire Coordinator D. Adjust hours
North Druid Hills	Atlanta	T4	82.4	1	2	37	79	no	D. Adjust hours
Downtown Crossing	Boston	T5	49.6	1	2	37	44	no	D. Adjust hours
Duboce	San Francisco	T2	215.8	none	3	36	50	MatFresher	B. Hire Coordinator D. Adjust hours
Village District	Raleigh	T3	147.9	1	3	36	71	no	D. Adjust hours
Seaport	Boston	T4	124.7	none	3	36	53	no	B. Hire Coordinator D. Adjust hours
Aurora	Colorado South	T5	71.4	1	3	36	92	no	D. Adjust hours
Cedar Park	Austin	T5	60	none	3	36	57	no	B. Hire Coordinator D. Adjust hours
LoDo	Denver	T5	19.7	1	3	36	100	no	D. Adjust hours
State Street (Santa Barbara)	Central Coast	T1	277.2	1	4	35	84	no	D. Adjust hours
San Vicente	Los Angeles South	T4	93.1	1	4	35	64	no	C. Adjust wages D. Adjust hours
Broomfield East	Colorado North	T4	89.6	none	4	35	100	no	B. Hire Coordinator C. Adjust wages D. Adjust hours
Santa Monica - 2nd Street	Los Angeles South	T5	67.9	1	4	35	53	no	D. Adjust hours
Tempe/ASU	Arizona	T5	60.4	none	4	35	86	no	B. Hire Coordinator D. Adjust hours
Highlands	Denver	T5	52.7	1	4	35	71	no	D. Adjust hours
Newton	Boston	T1	262	none	5	34	55	no	B. Hire Coordinator D. Adjust hours
Brentwood	Nashville	T3	138.9	1	5	34	92	no	D. Adjust hours
Short North	Columbus	T3	138.6	none	5	34	80	no	B. Hire Coordinator D. Adjust hours
Westminster	Colorado North	T4	116	1	5	34	91	no	C. Adjust wages D. Adjust hours
Central Phoenix	Arizona	T4	101.8	1	5	34	89	no	D. Adjust hours
Garden of the Gods	Colorado South	T4	90.1	1	5	34	91	no	D. Adjust hours
Hillcrest	San Diego	T4	85.8	none	5	34	60	no	B. Hire Coordinator D. Adjust hours
Broadway	Denver	T5	55.1	1	5	34	59	no	D. Adjust hours

All studios

Every studio with its tier, current step, gap to the standard, Listen360 NPS, and cleanliness flags. NPS covers 51 days of member reviews from July 26 through September 14. Flags are the themes appearing in member complaints. Sort any column.

Studio	Market	Tier	Daily att	SC	SET	Gap to 39	NPS	Cleanliness flags	Next step	Other

Step E criteria

Dedicated cleaners are the last intervention in the sequence and the most expensive. A studio reaches this conversation only after it has a Coordinator, wages at market, and expanded hours that still have not closed the gap. Four conditions have to hold at once. Each one removes studios that a cheaper intervention would fix.

Condition	Why it is there
A high wage market	Support team recruitment at minimum wage is structurally difficult. Raising pay will not solve what the labor market itself will not supply.
180 or more daily visits	The cleaning load is continuous rather than periodic. Volume at this level does not fit into gaps between classes.
The studio is profitable	This is the highest cost line in the sequence. A studio that cannot carry it does not qualify regardless of how stretched its team is.
25 or fewer SET members today	A studio at 30 members needs 9 more people, not a cleaning contract. Above 25 the gap closes through hiring. Below 25, in an expensive market at high traffic, it does not.

55 studios meet all four conditions. All sit in Tier 1 or Tier 2. Attendance runs 181 to 402 with a median of 227. Support team headcount runs 1 to 25, median 14. Median gap to the standard is 25 members.

None are at step E today. No studio has worked through wage and hour adjustment yet. These are flagged so the investment can be scoped in advance rather than under pressure later.

Studios that meet the criteria

All 55 flagged studios, grouped by the coverage band each falls into. Every one sits in Tier 1 or Tier 2. None are at step E today.

High band · 16 studios

250 or more daily visits. Open and close, 5 hours, 7 days. 35 hours a week, 2 part time.

Studio	Market	Tier	Daily att	SET today	Gap to 39	Hours/wk	People
Huntington Beach	Orange County	T1	401.9	13	26	35	2
Brea	Orange County	T1	341.9	17	22	35	2
Clarendon	Greater DC	T1	339.1	22	17	35	2
Roscoe Village	Chicago	T1	334.6	20	19	35	2
Costa Mesa	Orange County	T1	334.3	18	21	35	2
Westlake Village	Central Coast	T1	319.3	6	33	35	2
Cherry Creek	Denver	T1	315.3	11	28	35	2
Woodbridge	Orange County	T1	305.9	17	22	35	2
La Mesa	San Diego	T1	290.5	25	14	35	2
LoHi	Denver	T1	288.5	7	32	35	2
State Street (Santa Barbara)	Central Coast	T1	277.2	4	35	35	2
Lakeview	Chicago	T1	276.2	14	25	35	2
Northwest Portland	Portland	T1	275.1	24	15	35	2
La Cumbre	Central Coast	T1	272.1	2	37	35	2
Medford	Boston	T1	271.9	10	29	35	2
Newton	Boston	T1	262	5	34	35	2

Mid band · 21 studios

210 to 249 daily visits. Open and close, 5 hours, 5 days. 25 hours a week, 2 part time.

Studio	Market	Tier	Daily att	SET today	Gap to 39	Hours/wk	People
Encinitas	San Diego	T2	249	25	14	25	2
Bridgeport Village	Portland	T2	248.3	13	26	25	2
Cow Hollow	San Francisco	T2	246.5	15	24	25	2
South Boulder	Colorado North	T2	245.3	11	28	25	2
Kahala	Honolulu	T2	243.9	19	20	25	2
Santa Clara Square	South Bay	T2	238.2	16	23	25	2
Old Town	Chicago	T2	236.6	14	25	25	2
Pacific Beach	San Diego	T2	236.1	19	20	25	2
Marina del Rey	Los Angeles South	T2	230.9	13	26	25	2
Pasadena	Los Angeles North	T2	228.9	22	17	25	2
Kapolei	Honolulu	T2	228	19	20	25	2
Winchester	South Bay	T2	226.7	12	27	25	2
Manhattan Beach	Los Angeles South	T2	224.8	18	21	25	2
Bethesda	Greater DC	T2	222.7	8	31	25	2
West Loop	Chicago	T2	222.5	11	28	25	2
NoHo	New York City	T2	222.2	24	15	25	2
Fairfax Corner	Greater DC	T2	219.9	10	29	25	2
Duboce	San Francisco	T2	215.8	3	36	25	2
Tribeca	New York City	T2	215.4	19	20	25	2
Rockridge	East Bay	T2	212.7	14	25	25	2
Fresh Pond	Boston	T2	211.8	1	38	25	2

Low band · 18 studios

Under 210 daily visits. Open only, 2 hours, 3 days. 6 hours a week, 1 part time.

Studio	Market	Tier	Daily att	SET today	Gap to 39	Hours/wk	People
La Costa	San Diego	T2	208.3	15	24	6	1
Del Mar	San Diego	T2	205.8	10	29	6	1
Merrifield	Greater DC	T2	203.8	22	17	6	1
Midtown East	New York City	T2	203.3	14	25	6	1
Redwood City	Peninsula	T2	202	10	29	6	1
Grand Avenue/St. Paul	Twin Cities	T2	200.5	16	23	6	1
San Mateo	Peninsula	T2	196	12	27	6	1
Tennyson	Denver	T2	192.3	13	26	6	1
Palo Alto Town & Country	Peninsula	T2	190.4	12	27	6	1
Bellevue	Seattle	T2	187.6	12	27	6	1
Point Loma	San Diego	T2	186.1	16	23	6	1
Louisville	Colorado North	T2	185.2	14	25	6	1
Minnetonka	Twin Cities	T2	184.4	6	33	6	1
City Center	Greater DC	T2	183.9	14	25	6	1
Studio City	Los Angeles North	T2	183.4	17	22	6	1
Ventura	Central Coast	T2	182.3	6	33	6	1
Sauganash	Chicago	T2	182	22	17	6	1
4S Commons	San Diego	T2	180.7	22	17	6	1

Held for evaluation

Studios named for review that do not meet all four conditions. These are not counted in the 55 and carry no coverage hours. They sit here so the reasoning is visible rather than buried in a decision nobody can trace later.

Studio	Market	Tier	Daily att	SET today	Gap to 39	Why it is here
Fremont Street	San Francisco	T3	126.5	9	30	Held for evaluation by Michelle. San Francisco is the highest wage market in the network and the gap is 30 members. Does not meet the 180 visit threshold at 126.5 daily visits, and is the only Tier 3 studio under consideration. Evaluation only, not flagged for coverage.

Dedicated cleaner coverage model

Two and a half hours at open and two and a half at close is the high watermark. That is a coverage standard, not a budget variable. Because hours per shift are fixed, frequency is the only honest lever. Days per week flex down as volume falls, and the lowest band drops the closing shift entirely.

Recommended model

Two and a half hours at open and close is the ceiling. Frequency flexes down as volume falls, and the lowest band drops the closing shift.

Network hours per week	1,193
Network hours per year	62,036
Part time roles	92
Studios covered	55

The open is about the state of the room. The close is about the volume that moved through it. Low volume studios need the first and can absorb the second within the existing support team.

Upper bound, for comparison

Open and close coverage seven days a week at every flagged studio. Carried as a ceiling, not a recommendation.

Network hours per week	1,925
Network hours per year	100,100
Part time roles	110
Recommended sits below by	38.0 percent

The recommended model removes 38,064 hours a year against this ceiling.

High band

Open and close, 5 hours, 7 days

Daily attendance	262 to 402
Hours per week	35
People per studio	2 part time
Studios	16
Band hours per week	560

Mid band

Open and close, 5 hours, 5 days

Daily attendance	212 to 249
Hours per week	25
People per studio	2 part time
Studios	21
Band hours per week	525

Low band

Open only, 2 hours, 3 days

Daily attendance	181 to 208
Hours per week	6
People per studio	1 part time
Studios	18
Band hours per week	108

Studio	Market	Tier	Daily att	SET today	Gap to 39	Coverage	Days	Hours/wk	People
Huntington Beach	Orange County	T1	401.9	13	26	Open and close	7	35	2
Brea	Orange County	T1	341.9	17	22	Open and close	7	35	2
Clarendon	Greater DC	T1	339.1	22	17	Open and close	7	35	2
Roscoe Village	Chicago	T1	334.6	20	19	Open and close	7	35	2
Costa Mesa	Orange County	T1	334.3	18	21	Open and close	7	35	2
Westlake Village	Central Coast	T1	319.3	6	33	Open and close	7	35	2
Cherry Creek	Denver	T1	315.3	11	28	Open and close	7	35	2
Woodbridge	Orange County	T1	305.9	17	22	Open and close	7	35	2
La Mesa	San Diego	T1	290.5	25	14	Open and close	7	35	2
LoHi	Denver	T1	288.5	7	32	Open and close	7	35	2
State Street (Santa Barbara)	Central Coast	T1	277.2	4	35	Open and close	7	35	2
Lakeview	Chicago	T1	276.2	14	25	Open and close	7	35	2
Northwest Portland	Portland	T1	275.1	24	15	Open and close	7	35	2
La Cumbre	Central Coast	T1	272.1	2	37	Open and close	7	35	2
Medford	Boston	T1	271.9	10	29	Open and close	7	35	2
Newton	Boston	T1	262	5	34	Open and close	7	35	2
Encinitas	San Diego	T2	249	25	14	Open and close	5	25	2
Bridgeport Village	Portland	T2	248.3	13	26	Open and close	5	25	2
Cow Hollow	San Francisco	T2	246.5	15	24	Open and close	5	25	2
South Boulder	Colorado North	T2	245.3	11	28	Open and close	5	25	2
Kahala	Honolulu	T2	243.9	19	20	Open and close	5	25	2
Santa Clara Square	South Bay	T2	238.2	16	23	Open and close	5	25	2
Old Town	Chicago	T2	236.6	14	25	Open and close	5	25	2
Pacific Beach	San Diego	T2	236.1	19	20	Open and close	5	25	2
Marina del Rey	Los Angeles South	T2	230.9	13	26	Open and close	5	25	2
Pasadena	Los Angeles North	T2	228.9	22	17	Open and close	5	25	2
Kapolei	Honolulu	T2	228	19	20	Open and close	5	25	2
Winchester	South Bay	T2	226.7	12	27	Open and close	5	25	2
Manhattan Beach	Los Angeles South	T2	224.8	18	21	Open and close	5	25	2
Bethesda	Greater DC	T2	222.7	8	31	Open and close	5	25	2
West Loop	Chicago	T2	222.5	11	28	Open and close	5	25	2
NoHo	New York City	T2	222.2	24	15	Open and close	5	25	2
Fairfax Corner	Greater DC	T2	219.9	10	29	Open and close	5	25	2
Duboce	San Francisco	T2	215.8	3	36	Open and close	5	25	2
Tribeca	New York City	T2	215.4	19	20	Open and close	5	25	2
Rockridge	East Bay	T2	212.7	14	25	Open and close	5	25	2
Fresh Pond	Boston	T2	211.8	1	38	Open and close	5	25	2
La Costa	San Diego	T2	208.3	15	24	Open only	3	6	1
Del Mar	San Diego	T2	205.8	10	29	Open only	3	6	1
Merrifield	Greater DC	T2	203.8	22	17	Open only	3	6	1
Midtown East	New York City	T2	203.3	14	25	Open only	3	6	1
Redwood City	Peninsula	T2	202	10	29	Open only	3	6	1
Grand Avenue/St. Paul	Twin Cities	T2	200.5	16	23	Open only	3	6	1
San Mateo	Peninsula	T2	196	12	27	Open only	3	6	1
Tennyson	Denver	T2	192.3	13	26	Open only	3	6	1
Palo Alto Town & Country	Peninsula	T2	190.4	12	27	Open only	3	6	1
Bellevue	Seattle	T2	187.6	12	27	Open only	3	6	1
Point Loma	San Diego	T2	186.1	16	23	Open only	3	6	1
Louisville	Colorado North	T2	185.2	14	25	Open only	3	6	1
Minnetonka	Twin Cities	T2	184.4	6	33	Open only	3	6	1
City Center	Greater DC	T2	183.9	14	25	Open only	3	6	1
Studio City	Los Angeles North	T2	183.4	17	22	Open only	3	6	1
Ventura	Central Coast	T2	182.3	6	33	Open only	3	6	1
Sauganash	Chicago	T2	182	22	17	Open only	3	6	1
4S Commons	San Diego	T2	180.7	22	17	Open only	3	6	1